Frequently Asked Questions
Where is Cut It Out Cutters located? Where does my order ship from?
Cut It Out Cutters is located in beautiful Northport, Alabama and all orders ship via USPS from there.
What is the processing time?
This is how long it takes us to print, clean, package, and ship your order. Due to the incoming orders, this time can change. Sometimes it’s 3-5 business days, sometimes it’s 6-10 business days. Our current processing time can be found in two places: on our shop announcement banner and on our Instagram page.
How long until I receive my order?
It depends! Shipping can fluctuate based on current processing time and the shipping method you choose. Depending on where you live, first class is typically 2-5 days, while priority is usually 1-3 days.
Can I rush my order?
Usually, yes -- it never hurts to ask! If you want to rush an order, please send us a message. If we can accommodate adding rush to your order, a fee starting at $25 -depending on speed and number of cutters- will be added and then you can check out.
Do you have any coupon codes?
Check out our monthly newsletter for exclusive coupon codes! Be sure to sign up at the bottom of the page.
Do you offer free shipping?
Domestic orders over $40 will be able to select free shipping at checkout!
Can I combine orders?
Unfortunately no. We have too many orders coming in and it is very difficult to combine them and not have it affect your first order's shipping time.
Can I pick up my order if I'm local?
Yes! We love our local customers and would love for you to come pick up your order once it is ready. Use code LOCAL and in the notes, include your phone number and you will receive a text once your order is ready. Please note: we have moved! Cut It Out is in a new warehouse space in Northport.
My cutter arrived damaged! What can I do?
Oh dear! 3D printing isn’t always perfect and sometimes cutters break! Or, our personal favorite, the mailman danced all over your package leaving everything inside broken. No worries! We will replace it. Just shoot us a message and we will send you a new cutter in 1-3 business days.
Can I switch cutter sizes on my order?
Unfortunately, no. We cannot edit or add to orders once they have been placed so please double check your order before checking out!
Can I wash the cutters in the dishwasher?
No ma’am. Heat of any kind can and will ruin the cutters.
Can I return or exchange my cutters?
Unfortunately no. We do not accept returns or exchanges but if there is an issue with your order, let us know and we will do everything we can to make it right.
Do you make custom cookie cutters?
Unfortunately not, but we do take requests! Please note that Cut It Out will not recreate another cutter shop’s design or any copyrighted material.
Do you ever have sales or discount codes?
Occasionally! They are only announced them on our Instagram, mostly in our stories. Follow us and keep an eye out! Be sure to sign up for our newsletter at the bottom of the page for exclusive deals coming your way soon.